May 2009
The Archives
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Observations
When professional means polite, not passive.
Maybe it’s some sort of post-graduate ennui, or maybe I’m reverting back to an existential adolesence, but I’ve found myself asking “What’s the point of it all?” too often these past few months. What am I working for? How am I making a difference? Am I making a difference? You know, the sort of big [...]
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Library Services
Taking care of your users/patrons/readers/whatever.
Today I read two blog posts that made me think, “Duh! Isn’t that obvious?” But if two of the library world’s most esteemed bloggers are writing about it, then maybe not? One was David Lee King talking about Darien Library’s Extreme Customer Service (or should it be Xtreme?). The other was
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Observations
Pssst… don’t let tell anybody I’m a Librarian.
A couple weeks ago I went to a Wall Street Journal marketing event called Taste & Talk. We’d get to taste their wine as a promotion for WSJ Wine, and then we’d listen to people talk about how to use information in tough economic times. It was ostensibly a pitch for their Business Smartkit, which [...]
