The tension between “memory” and “complacency”

Disclosure: I will own up to my deep seeded worries (perhaps paranoia) that libraries are in a vulnerable situation and we need to assert ourselves back in relevancy, particularly for special libraries. It’s not so much justification, but more of a reminder of our value and aligning (yes, that word) our message with that of our organizations and communities.

This month, it seems like one of the big issues I’ve been having professionally is finding the balance between memory/history and change/innovation in my library community. I don’t think these problems are unique to SLA or the transportation library world. It’s also not a generational thing. When is providing context for the “why” things were done go from explanation to excuses? Now, I’ll also recognize that a lot of this is my own attitude, and that I see lots of opportunities for growth and improvements. (This has to do with my paranoia.)

It is important to have institutional memory and to know who made the decisions and why. What was going on at the time? Who were the people involved? The context really shapes the outcomes. My frustration, and what I need to work on, is really when do we say, “Ah, so that’s why it happened that way, now how can we move to this other place?” A lot of times, providing detailed explanations for the past seems to not really provide excuses, but sort of muddy the waters. It’s hard, as somebody who wants to see change and innovation, to hear a long account of the past without thinking that the teller implicitly thinks it should still sort of be that way. Now, a long exposition with some sort of proposal for the future would allay my concerns, but that is rare.

So how can I temper my frustrations? I’m not advocating changes for the sake of just being different, but I don’t want to see us pass up opportunities because there might be difficult roads ahead. Is this something that I’ll get over with age, or will I always be pushing against the past?

In some ways it seems like libraries can’t win. We’ve been told over and over that we must innovate. We must change or die. We must stay relevant in today’s world. So some take that charge to heart and we push ahead, only to be told we need to look at the past and we need to take on more archival responsibilities and be more of what we had been, but our stakeholders didn’t seem keen on. Does that make us a victim of our own marketing? Is there room for both sides? I’d like to think so. Finding the balance is going to be tough though, and I need to learn to mellow out and keep doing my think I suppose.





4 responses to “The tension between “memory” and “complacency””

  1. Steven Kaye Avatar
    Steven Kaye

    Is there even a core set of values that librarians (or even more specifically people working in special libraries)can agree upon, aside from a general sense that more information is better and it’s better to be ethical than not?

  2. Kendra Avatar

    Steven, that’s a really good question. I can’t think of anything beyond Ranganathan’s Five Laws really. I think that might be part of the problem.

  3. […] lately about finding a balance between honoring history and promoting change. Then I read a post by Kendra entitled “The tension between ‘memory’ and ‘complacency’” where […]

  4. David Whelan Avatar

    Great post! It’s a tired saying, but change is hard. I worked at a 175 year old library and we found that some of the changes we were making actually took us back to something that had been tried and for whatever reason had itself been modified. It’s easier if your library culture is open (if not ecstatic) about change. Sometimes it requires listening to the back story and then asking “so what’s our plan, given that history” and seeing if it’s a stalling tactic or an opening for change. Most of what is represented by that back story is change itself, just from even older processes or services. If your culture is change averse, I’d look for opportunities to innovate in relatively small steps and over time you’ll probably be able to take advantage of bigger opportunities.

    You’ll probably always be pushing against the past, but that’s not a bad thing. It can help to understand context, and to remind you what you’re trying to balance. It is also a great way to see what changes are successful and what changes need further alteration to get you to your goal.

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